Description
Role Overview
We are looking for a seasoned Director – Supply (Operations) to lead and scale our supply ecosystem, including vendor partnerships, panel strategy, and sample procurement. This role will be responsible for ensuring high-quality, cost-effective, and scalable supply to support global research projects.
Key Responsibilities
Supply Strategy & Leadership
Define and drive overall supply strategy aligned with business growth goals
Build and scale a robust global vendor ecosystem (panel partners, aggregators, niche providers)
Identify new supply sources and partnerships across B2B, B2C, and hard-to-reach audiences
Vendor Management & Procurement
Own end-to-end vendor lifecycle: onboarding, negotiation, performance management, and renewals
Drive commercial strategy including pricing, margin optimization, and cost efficiencies
Establish SLAs, KPIs, and governance frameworks for vendor performance
Operations Excellence
Oversee sample feasibility, allocation, and fulfillment across projects
Partner with Project Management and Sales teams to ensure seamless execution
Improve turnaround time, feasibility accuracy, and project success rates
Quality & Compliance
Implement strong quality control frameworks to ensure data integrity
Monitor fraud, duplication, and panel quality metrics
Ensure compliance with global data privacy standards (GDPR, CCPA, etc.)
Team Leadership
Lead and mentor a high-performing supply/ops team
Define org structure, hiring plans, and capability building initiatives
Foster a performance-driven and collaborative culture
Stakeholder Management
Work closely with Sales, Research, and Client Services teams
Act as a strategic partner in client discussions involving supply feasibility and solutions
Present supply insights and performance metrics to leadership
Requirements
10–15+ years of experience in Market Research, Sample Procurement, or Vendor Management
Strong experience in online sample ecosystem / panel management
Proven track record of managing global vendor networks (US, EU, APAC)
Deep understanding of B2B sampling, feasibility, and audience targeting
Strong commercial acumen with experience in pricing and negotiations
Experience leading large teams and cross-functional collaboration
Familiarity with tools/platforms used in MR (sample marketplaces, survey platforms, etc.)
